Committed to Quality and Community

Dycer Constructions

“We are probably the biggest commercial builder in the South East of South Australia,” Director Shane Dycer explains, and equally impressive is the company’s ongoing commitment to its Mount Gambier community throughout the last three decades of growth and success.

The team has experience in a wide variety of commercial, industrial, and residential projects. “But commercial is our forte,” Mr Dycer explains. “That is what we are best known for.” The company’s recent work covers both the private and public sectors and often involves hospitals, schools, libraries, hotels, office buildings, industrial facilities, warehouses, and supermarket complexes. Several of these projects have recently earned notable recognition.

For example, the team won a Master Builders state award last year for an innovative heritage listed project in its home base of Mount Gambier. The business was also recognised as a runner up on the national level in the commercial redevelopment category. “That was a pretty big milestone for the company,” Mr Dycer points out. Unfailing attention to detail and the skilful utilisation of varying construction techniques earned the recognition. “It was a part rebuild, part renovation – and a heritage building,” Mr Dycer explains. The company showed a high level of competency and creativity by successfully integrating rebuilding techniques alongside renovation techniques while simultaneously maintaining the integrity of the historic structure.

Dycer Constructions offers clients a complete solution that includes project management and design services. Mr Dycer believes that the company’s ability to handle an entire project in-house has been a key to success. “We can do the job from the ground up,” he points out. “We can do the complete package, where a lot of the other guys have to hire that out.”

By relying on its own team, the company maintains control of each project and can completely guarantee the quality of the work. Obviously, having a competent crew is a crucial part of this strategy, and Dycer Constructions makes it a point to only hire skilled craftsmen, dedicated labourers, and experienced foremen to ensure a top notch job. Company loyalty runs deep, and there is very little turnover among the staff. “They stay with us,” Mr Dycer reports. “They don’t go to rival companies. We really do treat each other as a team.”

Having a close knit team means that management can count on each employee to uphold the integrity and work ethic of the company. “I believe that the guys that work for Dycer believe in what we stand for, and who we are,” Mr Dycer explains. “We get the best out of those guys.”

Dycer Constructions’ commitment to community is also a very important aspect of the business. “We are a locally owned and operated company,” Mr Dycer points out. “We are not a fly in fly out. We live here. So when we do a project, we support the local region and the money stays here.”

Being plugged into the community is win-win for both the company and the locals. In addition to stimulating the region’s economy, staying local means that, when the team does need to use a subcontractor, they can turn to a fellow community member whom they know and trust. “We have subcontractors and suppliers that we’ve dealt with for the majority of our 27 years,” Mr Dycer reports. “We have some lifelong friendships through those work dealings. So we definitely have an edge when competitors come to town. We definitely get looked after.” And of course, “We always look after them. We are very loyal to our subcontractors.”

Indeed, the company has formed long lasting ties with a number of local customers, as well. “We have formed some really good relationships with clients,” Mr Dycer explains. For example, the team has been taking care of Boandik’s construction needs for years. Dycer Constructions has completed around 26 individual projects for the aged care provider, including building two large aged care facilities from scratch. “They have been a long-time client that has benefited from using us because we have really looked after them,” Mr Dycer says. “And in return, they have been a fantastic client and given us pretty much all their work over the last ten years.”

Dycer Constructions also gives back to the community in ways that go beyond basic business transactions. The company is a generous supporter of at least twenty local sporting clubs, associations, and charities. Dycer Constructions also works hard to support aspiring tradespeople in the area. For instance, the company offers numerous work experience opportunities. “We have a lot [of high school students] coming through our doors doing work experience and learning about the job and what it takes,” Mr Dycer reports. The team also offers career advice at local high schools to help students who are interested in construction choose the best career path.

“We take pride in giving back to the community,” Mr Dycer explains of the company’s ongoing commitments. Of course, this means that the business must maintain a certain level of achievement in order to have the resources to give back. “You need to continually do a good job and make sure that the doors stay open so you can offer support to these guys,” Mr Dycer explains. Providing excellent service to every customer is crucial to maintaining the necessary level of success, he insists. “Our reputation is based on the attention to detail and the service we provide. Our service is second to none.” Staying ahead also takes “a lot of hard work,” he adds.

All of the hard work has paid off, and Dycer Constructions has managed to stay on top in spite of a tough market. The area’s construction sector “has been the slowest that it has been in the 27 years that we have been operating, by far,” Mr Dycer reports. “Three years ago it was the busiest it’s ever been, and within three years it has become the poorest it’s ever been, so it has had some real ups and downs.”

It hasn’t been easy, but the team’s strategies have worked remarkably well. The company has carefully balanced quality with price to provide clients with a reliable, yet affordable solution. “We have had to be as cost effective as we can,” Mr Dycer explains. The team refuses to compromise on quality, however, even if that means that they can’t offer the lowest bid. “Maintaining the quality of work is really important,” Mr Dycer insists. “If you give a quality result at a reasonable price, people don’t mind paying a little bit more for the quality. That is always the way we roll.”

Fortunately, the market seems to be picking up again. “Quotes are starting to come back in. There is more interest in going forward and doing work.” Mr Dycer suspects that some of this may be due to the upcoming elections. “There are a few signs that people are sensing the change and they are starting to do a little bit more [in the way of projects].” The company is determined to continue moving forward regardless – both for the sake of the business and for the community that it serves. In fact, the team has just designed a new office building and warehouse that they hope to build within the next 12 months. Currently, the company’s administrative operations and equipment is spread out across several sites, so consolidating these facilities into one central location will streamline operations and increase efficiency. “That’s going to be massive for us,” Mr Dycer remarks. The company also has a number of potential projects in the pipeline.

Focusing on future growth is nothing new for the company. In fact, an emphasis on expansion has always been a key to the business’ success, Mr Dycer explains. “We decided that if we want to compete with the big boys, than we have to be a big boy. And we have steadily grown and we have gotten better at the way we run things.” As a result, one man’s start-up has evolved into a family business spanning two generations, and boasting one of the most impressive portfolios in the region.

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May 25, 2020, 10:02 PM AEST