Building Relationships


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-By Aleisha Parr

Offering a broad range of services to the mining and civil sectors, PYBAR believes that the best way to succeed in the industry is to nurture meaningful relationships with both the client and the community involved in a given project. The results of this approach are clear””PYBAR is enjoying continuous growth and has developed an outstanding reputation for quality and commitment to excellence in the mining industry.

“We push for more personal relationships . . . We like to understand [the clients’] needs and tailor our services to suit their requirements,” explains Brendan Rouse, Director of Group Business Development and one of the four founding partners of this 17 year old company based in Orange, NSW. Though the company’s core focus is in underground hard-rock mining, they also provide numerous civil services including excavation, earthmoving and ground stabilisation, to name a few. Additionally, PYBAR offers an extensive range of underground and surface equipment for rent or purchase. Utilising a range of contract styles, PYBAR specialises in long-term projects generally requiring an evolution of services. Many of its contracts begin with small teams of two or three people and, through recognising and fulfilling the clients’ needs, develop over the years into much larger projects, often coming full-circle through to completion. PYBAR works with the client throughout the entire life cycle of the project, adapting its own capabilities as required””a method which has resulted in rapid expansion.

Working on contracts with Cadia Value Operations for over ten years now, PYBAR has employed more than three hundred workers to provide services on nearly every front including maintenance, mining, surface civil projects, and labour and equipment hire. Originally providing construction labour for Cadia’s first underground mine, it took more of a maintenance support role during the operational phase. Over the last few years, its involvement has grown substantially, now providing equipment as well as labourers for surface work. The nature of the work has changed, but PYBAR’s commitment to its clients’ needs has not.

Indeed, PYBAR’s devotion to excellence is broad, involving all aspects of operations and ensuring the highest standard of service to its clients. Vowing to deliver all projects with a minimal impact on the environment, PYBAR also places strong emphasis on fostering connections with the members of the community within which it operates. To this end, the company not only sources consumables and materials locally where possible, but also trains and hires many local labourers for each project. Additionally, PYBAR participates regularly in local charity events, mining expos and local Chambers of Commerce, helping to enhance its relationship with each community.

An example of this community involvement can be seen in PYBAR’s recent work at the Mt Isa Copper Mine in central western NSW. In this remote location, many of the people employed by PYBAR were hired directly from within the community. “We like to try and establish local relationships,” Rouse explains. “Creating strong local relationships is key to establishing long-term clients.”

Mt Isa is a well established long-term mine which PYBAR has been working on for a number of years. Initially winning three-month contracts, PYBAR gained trust and respect from the team at Mt Isa, and has since served in a number of dynamic roles for project management. This is an important project offering jobs for over a hundred labourers through PYBAR, who work alongside the mine’s own labourers.

PYBAR’s focus on nurturing relationships and a sense of community involvement is reinforced by its standards for safety. Recognised for its strong safety record, PYBAR attributes that success to its Enterprise Management System (EMS), which it applies consistently throughout all operations. In addition to a set of principles which incorporate the requirements of AS/NZS 4801 – OH&S Management Systems, PYBAR has also developed positive measures of safety performance, including Safety Effort Rating; Severity Rate; Client Audits; Hazard Identification Compliance; Job Safety Card Compliance; and Management Self Audits.

Another way in which PYBAR services the total needs of a client is by engaging in cooperative partnerships with other companies such as JT Electrical. PYBAR might provide the operational or management expertise, while the partner company provides its own unique services – in this case, electrical work. Partnerships such as this not only ensure cost effectiveness for the client, but they also have enabled PYBAR to successfully undertake larger projects.

More recently, due to its rapid expansion, PYBAR has begun to win larger projects outright. Moving into Western Australia, with numerous projects spanning five sites, PYBAR is becoming a national force. Though the move west often proves a challenge for the Eastern state-based companies, PYBAR’s size and flexibility has ensured a smooth transition to servicing this area and it has been well worth it for the dynamic mining company. With each successive development, the capabilities of this company are enhanced and future opportunities multiply.

“There’s plenty of work . . . we’ve hit a record quarter,” Rouse reports with pride. “We’ve recovered fully from the GFC [Global Financial Crisis]. The company is bigger than what it was prior to the GFC and there’s still a lot of work that is potentially coming up in the next month. There’s a lot of opportunity.”

With such a stellar combination of social and environmental responsibility, and a commitment to providing the highest quality service and cost effectiveness to all clients, it is easy to see how PYBAR has grown to become a leader in its field with such speed. As PYBAR continues to expand across the country, its dedication to fostering long term relationships is fundamental to developing Australia’s greatest natural resource-its people.

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July 14, 2020, 10:07 AM AEST